Privacy Policy

TCAI Solutions is responsible for the processing of personal data as described in this privacy policy. This policy applies to all services of TCAI Solutions, including tcaisolutions.nl, keciai.nl and related products (TSS, SignalWise, KECIAI).

We only collect data that is necessary for our services:

• Contact forms: name, email address, phone number, company name and your message
• Client data: company name, address, chamber of commerce number, contact person, billing details
• Website visits: IP address (anonymised), browser type, pages visited, referring website
• Communications: email correspondence, phone notes where applicable to services

We do not collect special categories of personal data (such as health, religion, political preference or criminal data).

We process your personal data for the following purposes:

• Service delivery: fulfilling agreements and providing our products and services
• Communication: answering your questions and sending relevant information
• Billing: processing payments and meeting tax obligations
• Improvement: analysing website usage to improve our services
• Legal obligation: meeting legal requirements (e.g. tax legislation)

The legal bases for these processing activities are: performance of a contract, legitimate interest and legal obligation.

• All data is stored on servers in the Netherlands and the EU
• Connections are encrypted via SSL/TLS (HTTPS)
• Access to personal data is restricted to authorised staff
• We make regular backups that are stored encrypted
• Our infrastructure is protected by firewalls and continuous monitoring

We never sell your data to third parties. Your data is not used for profiling or automated decision-making.

• Contact form data: maximum 12 months after last contact
• Client data: duration of the agreement + 2 years after termination
• Billing data: 7 years (statutory retention obligation)
• Website analytics: maximum 26 months (anonymised)
• Email correspondence: duration of the business relationship + 1 year

After the retention period, your data will be deleted or anonymised.

Our website only uses functional cookies that are necessary for the operation of the website. We do not place tracking or marketing cookies without your explicit consent.

Cookie	Purpose	Retention	Type
tcai_lang	Remember language preference	1 year	functional
tcai_theme	Remember theme preference (light/dark)	1 year	functional
cf_clearance	Cloudflare security check	Session	functional

We only share your data with third parties when necessary for our services:

• Cloudflare, Inc. - DNS, DDoS protection and CDN (EU servers). Processes IP addresses for security purposes.
• Hosting provider - Server infrastructure in the Netherlands. We have a data processing agreement with this party.

We have appropriate agreements in place with all processors in accordance with Article 28 GDPR. Your data is not transferred to parties outside the EEA without appropriate safeguards.

Under the General Data Protection Regulation (GDPR) you have the following rights:

• Right of access: you can request which data we process about you
• Right to rectification: you can have incorrect data corrected
• Right to erasure: you can request that your data be deleted
• Right to restriction: you can have the processing of your data restricted
• Right to data portability: you can receive your data in a common format
• Right to object: you can object to the processing of your data

You can submit your request via [email protected]. We will respond to your request within 30 days. To verify your identity we may ask you to include a copy of your ID (with BSN and photo covered).

You also have the right to lodge a complaint with the Dutch Data Protection Authority (autoriteitpersoonsgegevens.nl).

We take the protection of your data seriously and have implemented appropriate technical and organisational measures, including:

• Encrypted connections (SSL/TLS) on all websites and services
• Encrypted storage of sensitive data
• Regular security updates and monitoring
• Access control on a need-to-know basis
• Incident response procedure for data breaches

We reserve the right to amend this privacy policy. The most current version is always available on this page. For significant changes we will inform you via our website or by email.

Our website uses cookies to ensure the website functions correctly.

Functional cookies

These cookies are necessary for the website to function. Examples include remembering your language preference or login details. These cookies are placed without consent because they are essential.

Analytical cookies

We do not use third-party tracking cookies. Any analysis is performed using anonymised data that cannot be traced back to individual visitors.

Marketing cookies

We do not place marketing or tracking cookies. Your browsing behaviour is not tracked for advertising purposes.

Managing cookies

You can always delete or block cookies via your browser settings. Blocking functional cookies may limit the functionality of the website.

General

The information on the websites of TCAI Solutions (tcaisolutions.nl, keciai.nl and related services) has been compiled with care. However, TCAI Solutions cannot guarantee that the information is at all times complete, correct or up to date.

Liability

TCAI Solutions accepts no liability for damage arising from the use of the information on this website, the unavailability of the website, or incorrect information on the website.

External links

Our website may contain references to third-party websites. TCAI Solutions is not responsible for the content or privacy policy of these external websites.

Intellectual property

All texts, images, logos and other materials on this website are the property of TCAI Solutions and may not be reproduced or published without written permission.

Scan results

The free scan results (SEO, NIS2, Helpdesk) are indicative and intended as an orientation tool. No rights can be derived from the results. For a complete analysis we recommend a personal consultation.